View Remote Access
Secure access to operating technology (OT) and building networks

View Remote AccessTM secure agentless portal enables IT teams to reduce the cost and cybersecurity risks of maintaining smart buildings by providing vendors and technicians with secure, auditable, time-bound remote access to operating technology (OT), building networks and devices.
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  • Agentless Acccess

    • Agentless mobile-friendly access

    Simple remote access for vendors and technicians from any OT device with no software download or installation required

    • Web-based remote access portal
    • No end-user application download or end device agent required
    • AES-256 encrypted secure tunnel to building
    • Supports multiple protocols: HTTP, HTTPS, SSH, RDP
    • Elastic cloud VDI instances and Azure Bastion support
    • Legacy “thick client” support

  • Centralized Management

    • Centralized identity and policy management

    Remote access centralizes all user management across staff and vendors to ensure enforcement of policies and improve operational hygiene.

    • SSO and 2FA support
    • Microsoft Active Directory integration
    • Role-based access control
    • Custom password policy enforcement

  • Comprehensive Observability

    • Comprehensive visibility and audit trails

    Continuous centralized monitoring, on-demand reporting of detailed access logs, and full audit trails

    • Detailed user access logs
    • Comprehensive audit trail for administrative changes
    • Usage insights and reporting
    • APIs to support SIEM and SOAR integration

    Kilroy Realty reduced vendor expenses by 75% by eliminating truck rolls with View Remote Access.

    “Our buildings are not only more secure and more unified than ever, but also far more cost-effective to manage. ”

    Khanh Nguyen
    Vice President of IT, Kilroy, Realty

    0%

    Cost Reduction

    0+

    Buildings Deployed

    0

    Attacks blocked a week

    SmartScore Accredited

    View Secure Edge and Remote Access are SmartScore-accredited solutions, acknowledged by WiredScore for its exceptional delivery in the Technical Foundation elements of the scorecard. By utilizing these products, we can contribute up to 16 credits towards your building's certification in Technical Foundation. Furthermore, if you opt for our Building Performance product, you can earn an additional 26.5 credits for User Functionality.
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    Product Options

    We have solutions for problems of any size, from small branch locations to large critical infrastructure.
    Deployment & Hardware
    Zero-touch deployment
    Processor & Memory
    Storage
    Connectivity
    Ports & Accessories
    Security
    Network & Device Management
    Networks Supported
    Intra-TAN Routing
    Intra-site Routing
    Supported NICs
    Automated Device Discovery
    Security Features
    OT Firewall & Security Policies
    Access Logs & Audit Trail
    Alerting
    Secure Tunnels
    Continuous Threat Detection
    Resiliency & High-Availablity
    High-availability Configurations
    Clustering
    Multi-region Cloud Infrastructure
    Remote User Access
    Agentless Remote Access
    Devices Supported
    Legacy application support
    SSO
    Edge Compute
    Cloud-managed edge applications
    Core services (DHCP, SQL, NTP, etc.)
    Services store with 3rd party services
    Custom application deployment
    Support & SLAs
    99.5% uptime
    99.999% uptime
    Email & Web Support
    Phone Support
    Support Availability
    Hardware Replacement SLA
    Support SLA
    Basic
    Secure solutions for specific use cases and limited devices such as smaller buildings and branch locations.
    Included

    Simple drop-ship self-service deployment

    Intel Pentium with up to 8GB
    128GB eMMC
    2x GbE
    2x USB, 1x mPCIe, 1x HDMI
    Dedicated TPM2.0

    Dedicated Trusted Platform Module (TPM) for cryptographic and security features

    1 TAN

    Support for a single OT or local Thing Area Networks (TAN)

    Not Included

    Ability to route network traffic across un-converged sub-networks

    Not Included

    Ability to route network traffic from site to site via secure tunnels

    2

    Support for 1 Northbound (WAN) and 1 Southbound (LAN) interface

    Not Available

    Automated network scanning and device identification to simplify device management and monitor security.

    Included

    Basic firewall features purpose-built for securing operational technology (OT)

    Included

    Auditable logs for remote access sessions and configuration changes.

    Included

    Configure alerts for security and access events.

    1

    No additional secure tunnels to securely connect your data to the cloud, only internal secure tunnel for Remote Access

    Not Available

    Continuous monitoring of network traffic for common vulnerabilities and exploits.

    Not Available

    Only single device configurations with no support for fail-over or load-balancing

    Not Available

    No support for multi-device clusters to distribute computational load or support high-resiliency.

    Not Available

    Redundant cloud infrastructure in multiple regions for reduced downtime and lower latency.

    Up to 5 Users

    Support for limited users and restricted number of concurrent sessions.

    2 Devices

    Support for an OT network with 2 devices

    Available

    Optional downloadable end-user client to enable support for legacy desktop application available for additional fee.

    Included

    SSO support via SAML or OIDC to enable more seamless user access and easier credential management.

    Limited

    Run a limited number of edge applications securely.

    Included

    Pre-installed core services like DHCP, SQL, NTP and DNS available.

    1

    Ability to deploy only one application from our one-click marketplace of vetted 3rd partners.

    Not Included

    No ability to upload custom built applications.

    Included
    Not Available

    No multi-region infrastructure to support 5-9s uptime.

    Included
    No

    No phone support available.

    8/5

    Email support only available during business hours.

    1 week

    Replacement hardware will be shipped within 1 week

    Urgent (8h)
    High (16h)
    Normal (48h)
    Low (48hr)
    Get Started
    Professional
    0
    /yr
    Professional building infrastructure to secure complex networks with multiple devices and deploy edge applications.
    Included

    Simple drop-ship self-service deployment

    Intel Core i3/5/7 with up to 64GB
    1 x 2.5” SSD/HDD
    4x GbE
    4x USB, 1 x mPCIe, 1x HDMI, 1x DP, RS232
    Dedicated TPM2.0

    Dedicated Trusted Platform Module (TPM) for cryptographic and security features

    Unlimited

    Support for unlimited number of local Thing Area Networks (TANs)

    Included

    Ability to route network traffic across un-converged sub-networks

    Included

    Ability to route network traffic across un-converged sub-networks

    4

    Support for 1 Northbound (WAN) and 1 Southbound (LAN) interface and 2 additional ports for converging networks or redundancy.

    Available

    Automated network scanning and device identification to simplify device management and monitor security.

    Included

    Basic firewall features purpose-built for securing operational technology (OT)

    Included

    Auditable logs for remote access sessions and configuration changes.

    Included

    Configure alerts for security and access events.

    Unlimited

    Unlimited secure tunnels with book-ended certificates to securely connect your data to the cloud.

    Available

    Service to continuously monitor network traffic for common vulnerabilities and exploits available at additional cost.

    Not Available

    Single-device configuration with industrial grade hardware.

    Not Available

    Single-device configuration with industrial grade hardware.

    Not Available

    Single-cloud infrastructure with robust monitoring and recovery processes.

    Unlimited

    Support for unlimited users and a high number of concurrent sessions.

    Unlimited

    No software limitations on connected devices.

    Available

    Optional downloadable end-user client to enable support for legacy desktop application available for additional fee.

    Included

    SSO support via SAML or OIDC to enable more seamless user access and easier credential management.

    Unlimited

    Run edge multiple applications securely, and distribute their load across multiple devices in clustered configurations.

    Included

    Pre-installed core services like DHCP, SQL, NTP and DNS

    Included

    Marketplace with one-click deployment of vetted 3rd partners like Mapped and Nantum.

    Included

    Ability to upload custom built applications

    Included
    Available

    Multi-region infrastructure available to support 5-9s uptime.

    Included
    Included

    Phone support available for urgent and high priority tickets

    24/7

    Email and phone support available 24/7

    1 day

    Replacement hardware will be shipped within 1 business day

    Urgent (4h, 8h 24/7)
    High (8h)
    Normal (24h)
    Low (48hr)
    Get Started
    Enterprise
    0
    /yr
    Enterprise-grade infrastructure with high-availability and resiliency to secure critical networks and deploy edge applications.
    Included

    Simple drop-ship self-service deployment

    Intel Core i3/5/7 with up to 64GB
    1 x 2.5” SSD/HDD
    4x GbE
    4x USB, 1 x mPCIe, 1x HDMI, 1x DP, RS232
    Dedicated TPM2.0

    Dedicated Trusted Platform Module (TPM) for cryptographic and security features

    Unlimited

    Support for unlimited number of local Thing Area Networks (TANs)

    Included

    Ability to route network traffic across un-converged sub-networks

    Included

    Ability to route network traffic across un-converged sub-networks

    4

    Support for 1 Northbound (WAN) and 1 Southbound (LAN) interface and 2 additional ports for converging networks or redundancy.

    Available

    Automated network scanning and device identification to simplify device management and monitor security.

    Included

    Basic firewall features purpose-built for securing operational technology (OT)

    Included

    Auditable logs for remote access sessions and configuration changes.

    Included

    Configure alerts for security and access events.

    Unlimited

    Unlimited secure tunnels with book-ended certificates to securely connect your data to the cloud.

    Available

    Service to continuously monitor network traffic for common vulnerabilities and exploits available at additional cost.

    Available

    Multi-device configurations available to support load-balancing and automated fail-over with redundant internet connections.

    Available

    Multi-device clusters configurations available to create a high-performance, high-resiliency edge cloud.

    Available

    Redundant cloud infrastructure in multiple regions available for reduced downtime and lower latency.

    Unlimited

    Support for unlimited users and a high number of concurrent sessions.

    Unlimited

    No software limitations on connected devices.

    Available

    Optional downloadable end-user client to enable support for legacy desktop application available for additional fee.

    Included

    SSO support via SAML or OIDC to enable more seamless user access and easier credential management.

    Unlimited

    Run edge multiple applications securely, and distribute their load across multiple devices in clustered configurations.

    Included

    Pre-installed core services like DHCP, SQL, NTP and DNS

    Included

    Marketplace with one-click deployment of vetted 3rd partners like Mapped and Nantum.

    Included

    Ability to upload custom built applications

    Included
    Available

    Multi-region infrastructure available to support 5-9s uptime.

    Included
    Included

    Phone support available for urgent and high priority tickets

    24/7

    Email and phone support available 24/7

    1 day

    Replacement hardware will be shipped within 1 business day

    Urgent (4h, 8h 24/7)
    High (8h)
    Normal (24h)
    Low (48hr)
    Get Started